ICTBizfrontpage.ng

 Success Damian: Questions of consumer welfare within the telecommunications ecosystem have been raging for so many years in Nigeria. Ideally, this led to the formation of the Consumer Affairs Bureau which is one of the key departments of the Nigerian Communications Commission (NCC). It was created in September 2001 by the Commission through the provision of Chapter VII of Nigerian Communications Act (NCA 2003), in particular, Part I of the chapter deals with Consumer Protection and Quality of Service. For purposes of enlightenment, consumers of telecommunication services who are dissatisfied with services rendered to them by any of the Service Providers have a right to seek redress. A dissatisfied Consumer should first contact the Service Provider whose service or product he/she is dissatisfied with to lodge a complaint. In the event that the complaint is not satisfactorily resolved by the Service Provider, the Consumer can escalate the complaint to the Commissi...

Cyriacus Nnaji The tempo of activities which is usually very high in the numerous outlets of premier 4G LTE Broadband service provider, Smile Nigeria is bound to increase in the next few days.   This is because the company will be introducing a Double Data Offer which is bound to be as unique as it will be rewarding.  The Double Data Offer will be available to all existing Smile subscribers for four days commencing from Saturday December 23 rd to end on Tuesday December 26th 2017. A statement by the company’s Head of Brands and Communication, Lotanna Anajemba, disclosed that the quest to further delight its burgeoning customers across the country informed the introduction of the Double Data Offer.  With the Offer, customers will enjoy   100% Bonus on every recharge within the four day duration of the Offer with a validity period of 14days. He explained that there are more intrinsic benefits in the Double Data Offer and that all that is required is for the cus...